Tag: Facebook (Page 1 of 2)

My Favorite Ads of 2011

When I was an undergrad, one of my favorite things to do was critique ads in my classes. Usually a solid sampling of good, bad, and ugly, the ads we critiqued were great examples of what to do and what not to do in advertising. When I taught an introductory advertising class last spring, critiquing ads was a big part of what we did in class. I wanted students to have the same experience I did because the way I look at it, you learn a lot when you actually engage with something and think about it beyond the point of memorization. So many students just memorize things to get by the exam. I’d like to think that it’s more effective to actually THINK about something when it comes to learning, but hey, that’s my opinion.

So, when I was sitting down at Brent’s parents’ house in Vermont thinking about what to write, I got struck with a good idea. Well, actually, Brent’s Dad was sort of where this one came from. He was talking about how there are so many terrible commercials but every now and then, one or two come along and are really, really good. The one from 2011 that came to mind for both of us was the Volkswagen Darth Vader ad that aired during last year’s Super Bowl. If I had to pick the best ad of 2011, that would be the one. And I’m not alone on that one.

After deciding on my favorite ad of the year, I started thinking about some of the others I’ve enjoyed over the past 12 months. BAM! There was my post idea. Here are my favorite ads of 2011 as well as a few thoughts on each.

Created by Deutsch Los Angeles and entitled, “The Force” this ad was by far the best of the bunch for the year. What I loved most about the ad was the sense of fun. Appealing to a wide demographic with two of everyone’s favorite things, Star Wars and kids, this spot told a story that simple and charming. You remember what the ad was for (the VW was clearly featured) and that warm, happy feeling you got while watching it stuck with you. When it all comes down to it, the best ads are those that tell stories. This was a story I enjoyed being told.

Plus, the stats on it are pretty sweet. Adweek reports that the spot had 44 million views on YouTube, a reported 6.8 billion impressions worldwide, and more than $100 million in earned media. Wowzers.

Wieden + Kennedy’s “Born of Fire” ad for Chrysler was one of those ads that didn’t strike me as good at first. The first time I saw it during the Super Bowl, I thought it was a little overdramatic. But after seeing it a second time, I saw it for what it was: one of the best ads of the year.

This ad won the 2011 Emmy Award for best commercial and as Adweek noted, this was the “year’s toughest, proudest, most defiant advertisement.” Imported from Detroit was the tagline, blending together the two core concepts the ad wanted to convey: luxury and American heritage. It’s dramatic, yes, but not in a way that’s overdone. It comes in with a swagger and you can’t help but be impressed.

When Google came out with it’s “Parisian Love” ad for the 2010 Super Bowl, I saw one of my favorite ads of all time. I’m a sucker for sentimentality, but this was an ad that wasn’t overly sweet and sappy. It was creative and understated, telling a story of a romance through screen shots of Google searches. This was part of the Search Stories campaign (one of my favorite campaigns of all time) and was really, really badass – especially for someone who works in search.

In 2011, Google hit another one out of the park with “Dear Sophie”, a collaborative piece between Google Creative Lab and Bartle Bogle Hegarty New York. This ad showed a young father using Google tools to fill a digital scrapbook with keepsakes of his young daugher, which he wants to share with her someday. It’s a very human ad and it’s easy to get choked up.

Okay, okay. This is technically an ad from 2010, but I love the Old Spice guy and his integrated marketing campaign. Speaking of integrated marketing, how ’bout those Muppets?! The Muppets had one of the finest marketing campaigns I’ve seen all year, and I’m not the only one who thinks so:

When I heard that they were making another Muppet movie, I wasn’t really sure what to expect. For one thing, I was really disappointed with some of the Muppet movies they put out in the 1990’s. My mind was changed when I started seeing this campaign. Viral YouTube videos, media appearances, Google+ Hangouts, a powerhouse Facebook page, sweet merchandise and The Green Album? THIS was The Muppets for my generation and lately, I’ve seen a lot of crappy campaigns targeted right at my age group. This was a campaign that worked because it was grown up, not overly complicated, and best of all, fun! It reminded me of why we fell in love with The Muppets in the first place.

You know that episode of Mad Men where Don talks about nostalgia while pitching Kodak? Well, he’s right. When we look at things like Star Wars, The Muppets, digital scrapbooks, and our scrappy histories in commercials, we’re connecting with parts of our past – of our selves – that we miss. And that, in my opinion, makes a good ad.

Which ad from 2011 was your favorite?

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Building My Brand: Facebook

I have your basic Facebook personal profile, like most people. On here, you’ll find my interests, favorite quotes, connections, links to my website, a short bio…basically the essentials for a social media page.

Facebook wasn’t my first social network. Before I went to college, I had a Myspace page and a LiveJournal account. At the time, it’s where all my friends were and I wanted to be part of that. I, like every other teenager, slathered on the angst and went to town with emoticons, surveys, and quiz results. It was a messy time, but looking back on it now, it was my first foray into personal branding.

I picked usernames that hid my identity but still “said” something about my personality. They were usually similar to my AIM screennames and could best be described as words mashed together. I wasn’t much of a numbers person, so I left off the customary digits at the end of my name. The way I looked at it, everyone else was using numbers and I wanted to be different. I kept it simple but lofty. Oh yes, I was quite the lofty teen. All those poetry books…

When it came to content, I was a sparse publisher. I had friends who would post to their online journals or Myspace pages daily. I was more of a weekly or whenever I would remember sort of person. As time went on, pages were abandoned and I became bored. The things I had created were basically out there in the ether and based on my comments and page hits, no one was reading.

I moved into Facebook at the start of my freshman year at Marywood. Some of my classmates talked about Facebook, saying it was a better alternative to Myspace because it was only for college students. Fewer creepers and less spam. Sounded good to me.

I signed up for an account and started adding friends. I filled out a pretty thorough bio and added a user picture. As time went on, I’d join groups, create events, and share things with my friends and professors. By this time, I had learned that Facebook was an awesome way to network and communicate with other students, teachers, community leaders, industry professionals, and yes, businesses.

I majored in Advertising & Public Relations in college, so I was no stranger to discussing social media in the classroom. Most of the time, we looked at Facebook through a lens of it being a communications tool. How did it perform in a crisis? Which brands used it well? Which ones didn’t? Who held the copyright for the photos posted? How did creativity and digital publishing come into play?

As I started using Facebook regularly, I became much more conscious of the things I posted. Maybe it was because I spent time talking about it in my classes and how my Facebook page would impact me getting a job or internship. I spent time looking at my profile, finding areas that could be tightened up to sound more interesting, or at least make me sound more interesting. I began to transition from strictly personal to more professional updates. Around this time of transition, I also started working in internet marketing. That’s when my eyes got opened.

Working with client pages gave me awesome experience in social media. I got to update statuses, post photos, and best of all, watch how those updates affected web traffic, leads generated, or conversions (TRANSLATION: YOUR ACTIONS HAVE CONSEQUENCES). It was pretty awesome for a geeky chick like me.

This experience in social media for business equipped me with a lot of tools to use when it came time to start developing my own personal brand more. As I was given more opportunity to showcase my skills and experiement with new communications tactics, I saw a need to become more noticeable. I meshed together what I learned in the classroom about public relations with what I was doing at work in the social media sphere. As for what popped out? Well, that’s what we’re discussing. Trust me. I can go on about this for days.

But to keep things simple, let’s just dive into the biggest part of my Facebook brand: my profile page.

My Facebook Profile

If you look at my Facebook profile, you’ll notice I’ve done a few things to enhance my visibility and at the same time, paint myself in the best light. We all want to look our best. It’s just the way we are. Anyways, when you look at my profile, you’ll notice some of the following things (and lessons for personal branding):

  • My Photos:Yes, I have embarrassing photos of me on Facebook. I’ve been photographed in scenes that are less than flattering, but not so much that I have to worry about my professional reputation or career. Most everyone understands that people get caught in unflattering positions from time to time. We’re human. We look like complete idiots on occasion – but that’s okay. However, there’s a fine line.A few posts back, I wrote about social media following you well after you’ve posted. When it comes to the photos, there’s definitely an argument there for keeping things clean. Teachers in particular are faced with harsh scrutiny over the kinds of pictures posted on their pages. We’ve seen photos lead to lost jobs.My perspective on photos is to keep things professional, but still show some personality.If you are covered in vomit and look like a hot mess, don’t post it. If you’re doing something illegal or if you’re somewhere you shouldn’t be, don’t post it. If you’re scantly clad doing a keg stand, don’t post it. If you’re marveling at your physique in an Anthony Weiner-esque moment, you probably shouldn’t post it. Unless you want a scandal on your hands, of course.
  • My Info: I give links to my website and list my interests, as well as my relationship status, schooling, employment, and a few other tidbits. It’s basic information that serves as my elevator pitch. Anyone who looks at my info tab can get a pretty good overview of who I am and what I may know about.So, when it comes to your info tab, say something. Anything. It drives me crazy when people leave all bio information blank. We, as human beings, thirst for more information. The more you provide, the more we’re likely to consume. So, when it comes to your personal brand, be aware that your bio is one of the first forms of information consumption, next to your photos. Take the time to put something together that’s worthwhile or in the very least, put a link to your website so people can learn more about you.
  • My Links: I give links to my other social media profiles, my work, and my website because it’s good cross promotion. I get a fair bit of traffic from Facebook, so something is telling me that it works. If you have an online presence on other sites or have good work to share, post a link – but do so in moderation. I’ve followed marketers and marketing agencies that just throw craptons of links at me. I hate it. I know all of their other connections hate it too. So don’t be that guy. Post links to your stuff and give yourself a shameless plug every once in a while – but don’t make it a habit.
  • My Status Updates:I tend to update a few times per week. When I was in college, I updated daily. No, several times per day. Now that I’m in the 9-5 world, I have less time to update my Facebook. Instead, I update other people’s Facebook pages for a living…hehehe…Back to status updates: keeping your Facebook page updated is a great way to demonstrate your humanity. The things you post can relate back to your expertise, your knowledge, your interests, or even what you’re doing that day. All posts are a gateway to connection and making an impression. If you want to brand yourself a certain way, think about posts that go along with the image you’re trying to promote.Also, be helpful. I’ve built my personal brand around being a helpful person, so you’ll usually find me answering questions, posting resources, or giving feedback when asked. I’ve seen the rewards of being helpful come in a variety of forms. Give it a try. In the meantime, focus on posting updates that reflect YOU. If you’re a writer, post a link to your latest blog post. If you’re an artist, post a photo of your latest work. If you’re a marketer, share a tip. There are plenty of ways for you to demonstrate who YOU are.
  • My Contact Information: This is where personal privacy and preference come in. You’ll have to use your judgement, but for me, I only give some social media networks and an email address to contact me. I don’t want to give other information because, well, it’s just too personal. From a branding perspective, I think giving an email address or an alternate social media profile should suffice. There should be one alternate way to contact you listed besides Facebook.
  • My Likes and Interests:My likes are pretty diverse. You’ll find that I like musical theater and blogging. But I also like Blair Candy. The brands I’ve chosen to like on Facebook are ones that I’m connected with in one way or another. Sometimes it’s a client that I’ve worked with at SC. Other times, it’s a brand I’ve purchased and was pleased with.  Like it or not, people make assumptions and judgements based on the brands you like.People who like Apple products are a great example. Apple has found a way to make their products appear cooler than all others on the planet, and because of that fact, they have troops of brand loyalists spreading iGospel. Anyways, your likes say a lot about you, so consider them when you’re building up your Facebook presence. Seeing that someone “likes” a page can be a great segue into discussion and interaction.
  • My Friends: My great-grandmother use to tell me, “Show me your friends and I’ll show you who you are.” A phrase like that sticks with you, so when it comes to my Facebook page, I’m conscious of who I connect with. If you have a friend who keeps posting things on your wall that make upset, you don’t have to be connected with that person. If you have a Facebook friend who thinks it’s funny to tag you in an obscene photo, well, have your 15 seconds of laughter and then deal with it appropriately. The friends you surround you on Facebook are just as important to your online reputation as you are. Trust me – people notice those posting around them.
This is what works for me in terms of my profile. What’s been working for you?

Why I Keep My Page PG-13

The thing about my Facebook page is that I’m connected with a variety of people. Family members. Friends. Classmates. Clients. Co-workers. Industry professionals. Friends of friends. These are people who all hold a stake in my online and offline reputation, which I think most people fail to realize. Everything you put out there on Facebook is there. It will be seen and in some cases, it will be indexed on Google. I tend to keep things light on my Facebook page and always make sure to reread what I post. Some statuses are better left unposted.

Some people may think I’m weak of opinion because I censor my comments. I do use slang and occasional profanity, but for the most part, my Facebook is PG-13. That works for me. Some people build a brand around saying whatever is on their minds, like Redhead Writing. Other people choose to stay pretty vanilla. Personal branding is all about what works for you.

When I do express my opinion, I provide an argument to back it up. When I post about things that are controversial, I make sure that I’m passionate about it first. I’d rather see my Facebook connections disagree with me over something I’m passionate about then start up a personal branding mess with a subject I’m indifferent about.

A solid reputation takes years to build and only seconds to destroy. I wouldn’t want to throw something like that away because I couldn’t control hitting the update button.

Personal Branding Takeaways

I know I just dumped a lot on Facebook and personal branding in this post (and rambled), but the key takeaways you should remember are:

  • Be careful with what you post. Every photo, status update, comment, and interaction with your connections is a direct reflection of who you are. Make sure you’re sending the right message about yourself.
  • Take time to fill out your Facebook page. Give us a picture of who you are by providing us, your connections, with information. You don’t have to give your life story, but at least write down a sentence or two about who you are.
  • Actively network. Facebook is a social network –  so get social! Most Facebook users are lurkers, using the network to check in on old classmates and ex-boyfriends. Instead, maybe make a comment or two. Wish someone a “Happy Birthday!” Like the page of your favorite TV show. You get the most out of Facebook when you actually participate.
This may have been quite the rambling post, but I’d love to get your take. What’s your experience when it comes to building your online reputation and brand with Facebook?
P.S. – You can see (and connect with) my Facebook page in action here: http://www.facebook.com/mandy.boyle
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How I Build My Personal Brand

Research on Iran. by Negar Mottahedeh Social M...

Image via Wikipedia

It’s been awhile since I’ve written about personal branding, but it seems like now is the perfect time to do so. After completing the #Trust30 Challenge and writing a few reflective posts, I’m ready to get back into marketing, social media, and branding. It’s what I know best and feel most passionate about.

In previous posts and in some of my guest posts, you may have read about ways to strengthen your presence on LinkedIn, blog successfully, or utilize social media tools like Facebook to grow your brand, either as an individual or an organization. In this next series of posts, I’m going to share a behind the scenes look at what I use to grow my own personal brand, both online and offline.

Here’s what you can expect to hear from me:

  • Why I keep things PG-13 on Facebook
  • What social network I’m still exploring
  • Why I have two Twitter accounts
  • What’s in my portfolio
  • How I pay it forward
  • How I was a guest poster even before I got into blogging
I’m not a celebrity in social media by any means. What I’m writing about isn’t gospel, but it’s what’s working for me right now. I’m just sharing my perspective. Other opinions and points of view are welcome!
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Is Ripoff Report Banned from Google?

UPDATE: Search Engine Land is reporting that Ripoff Report was not banned from the Google index. A Google spokesperson says the site is not banned, but was removed after Google received a request to do so via Google Webmaster Tools. There’s now some speculation on the reasons why, but either way, it’s been interesting watching this unfold. Opinions have been shared on here, on Twitter, on Facebook, and countless other sites. If there’s one thing that’s certain, it’s that many people have opinions when it comes to Ripoff Report.

Stay tuned – I know I will be.



Search Engine People  deserves all the credit for noticing this. Their Facebook page is the first place that I’ve seen any report of Ripoff Report being banned from Google, so I decided to take a look for myself (site:ripoffreport.com). As of 5:00 p.m. on Tuesday, August 9, 2011 – they are not in the index. Will they come back? We’ll have to wait and see.

SEP Facebook Posting

Go to Google. Search for Ripoff Report. Surprised? So was I.

Whether you’re happy or sad about it, it’s important to remember that this is big news in online reputation management. Many businesses seek out help to combat a Ripoff Report and there’s a lot of money that goes into managing one’s online reputation. SEO services, PR firms, and even software has been utilized to battle the damaging affects of a Ripoff Report showing up when one Google’s the name of your company. Think about it – if you were a company and the first result for your company name was a Ripoff Report, what would you do?

I have mixed feelings about Ripoff Report. On one hand, many consumers go there to see a clearer view of a business. It’s a public forum to voice concerns about a particular company and usually, those concerns ranked well in the engines, causing companies to take action to resolve the claim. Google created a sense of urgency when it came to delivering better service or any service at all. In many ways, that’s a good thing.

However, there’s a darker side to Ripoff Report and it’s one that I’m not particularly fond of. Consumers are allowed to post their complaints on the site free of charge, yet when it comes time for a business to make a rebuttal, dollar signs start flashing.

According to Ripoff Report’s own site, a business can post a rebuttal for free, but when it comes down to removing a resolved complaint or taking false information down, it’s not free. Yes, I said FALSE information. A business can’t have a lie or a complete made up claim about their business removed without whipping out a wallet.

Ripoff Report offers something called a VIP Arbitration Program, where a business can prove that a claim against them is false. Here’s how it works (as noted on the official site):

You submit a written arbitration statement identifying the false statements in the report, or explaining that the report was posted by a competitor pretending to be a customer. You are also given the opportunity to support your position with documentary evidence and/or sworn affidavits. There is a filing fee of $2,000 to pay for the arbitrator’s time and for administration of the program. The author of the report is then given the opportunity respond and you are given the opportunity to reply (source: http://www.ripoffreport.com/).

What happens if the author never responds? Does nothing get resolved? How about small businesses? How can they pay thousands of dollars to have a false claim removed? This isn’t even counting their paid Corporate Advocacy program.

For a small business, it seems like an unfair fight. Few small businesses have the chance to have a negative comment removed. Yes, they can respond using the free rebuttal option- but that response is pushed down to the bottom of the page. Below the irate capital letters, exclamation points, and incomplete sentences that usually make up the claim. Below the last nail in their reputation’s coffin.

Why should a business have to pay for the ability to defend itself against someone who was disgruntled that day? Or a competitor? Or someone who just made something up? In my opinion, Ripoff Report should make a business’ rebuttal more visible and allow for false information to be disputed without having to pay a $2,000+ arbitration fee. But again, that’s a different discussion.

Don’t get me wrong. There are businesses out there practicing, well, bad business. They’re dishonest and they don’t value the customer. Sometimes they’ll flat out lie in their rebuttals. But for other types of businesses, the honest ones, Ripoff Report presents an unfair problem. But that’s another issue here. We’re talking about disappearing from the index.

From what I’ve seen in SEO, it takes some shifty work to get banned from an index. Sometimes it happens accidentally. Other times, it’s the result of shady SEO tactics that are best left dreamed up by the spammers and the black hats. I’m strictly white hat and when I see a business doing something unethical, it usually turns me off to doing business with them. Granted, some sites don’t know what they’re getting into, but most of the time, they do. They know they’re doing something they shouldn’t. There’s no report of why they’re missing. Maybe they’ll come back in an hour. Maybe they’ll be back by the time I finish writing this post.

Back to online reputation and Ripoff Report. As this Search Engine Land post notes, the options of dealing with a claim on Ripoff Report are basic and usually expensive. You can:

  1. Post a rebuttal to the report.
  2. Pay Ripoff Report for VIP Arbitration.
  3. Pay Ripoff Report to join its Corporate Advocacy Program.
  4. Sue the original author of the report.
  5. Sue Ripoff Report (with very little success).
  6. Get Google to delist the report from its index (as shown in this post).
  7. Hire an online reputation management firm to bury the Ripoff Report in the engines.

If you chose option #7, you’re not alone. Most online reputation management companies thrive on burying Ripoff Reports as well as other postings on customer advocacy or complaint sites. Sometimes these complaints are unfounded. Sometimes they are completely true. But either way, it means money for an online reputation firm.

The approach a firm usually uses is one where you beat out the report by creating more content that will rank ahead of the report in engines. Owning your search engine results, in a way. Using a combination of PR and SEO tactics, online reputation managers will issue press releases, blog posts, social media postings, videos, and other content to either refute claims or to keep them well hidden.  When done right, it can be very effective.  With Ripoff Report missing from the index right now, I wonder how it will affect the online reputation management industry, even if it’s just today. (See the Facebook posting on Search Engine People’s wall for discussion).

Online reputation management is something every business should be concerned about. Whether you have a public complaint filed against your or not, everyone needs to recognize the power that lies within a search query. For many people, Google is the first place they go when they want to know about a business’ history, reputation, pricing, commitment to service, etc. Hell, they want to know everything about YOU. Employers will search for you. Students will search for you. Your neighbor will search for you. Everyone will do it – what matters is what shows up in those listings. My best advice? Be conscious of what you post online, both the good and the bad. It makes a difference. (For more information on online reputation management, check out Outspoken Media’s Online Reputation Management Guide. It’s one of the best resources I’ve seen on the subject.)

I’ll be curious to see why Ripoff Report is missing from Google’s index at the moment. Were their practices unsavory? Time will tell. But it’ll be interesting to see the rebuttal they’ll issue to Google. Free of charge and a VIP arbitration program, I’m sure.


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Google Search Results

Google, NPR, and Why You Should Vary Your Marketing, Part 2

Google Search Results

In my last post, I talked about what the Google Panda update meant for most sites. This post is going in a somewhat different direction.

Let’s talk collateral damage, or, the sites that got hit. Whether or not they should or shouldn’t have isn’t the matter at hand. Google’s official position on the matter is that no algorithm is perfect, but in this SEO’s eyes, I think there’s a little bit more that we can take away from here.

Search Matters

Google controls the lion’s share of search in this country and we all know this. In fact, most of us utilize Google as a tool on a daily basis. We search for movie times, gifts for our Mom, directions to a vacation destination, or even just that totally random information that gets stuck in our heads. You know what we do. We surf. I do it a lot, especially when Brent makes the declaration that he thinks a famous movie actor is dead and I have to show him that he is, in fact, alive and making movies.

Anyways, back to search. We use it on a daily basis and as a result, it’s become a powerful place for people to do business. A lot of money can be found in the search and online retailing industry. Consumers searching for something to buy can usually be found trolling Google for product reviews, prices, different color varieties…you get the picture.

So, it’s no wonder that so many people put their marketing weight into search in order to compete. It’s a tough marketplace out there and certain industries can be downright cutthroat. Money, time, and/or effort has to be spent on strengthening search presence. But when it comes to choosing WHAT strategies are actually worth investing in, this is where things get tricky. I’ll get to that in a bit, but first, let’s look at what makes doing business online different.

It Pays to Be Different

Let’s say you’re a site owner that sells hand carved coconut shells. You make them yourself and started this business first as a hobby. In fact, you used to carve coconut shells with your grandfather every weekend. After some time, friends and family started requesting orders for coconut shells and BAM! Suddenly you’re a business owner. So you take yourself online. You’re not the greatest copywriter of them all, but you’ve got a pretty interesting story behind your brand, so you write authentically about why you started your business. You tell people how you carve your coconuts and what inspires you. You share your successes and appreciation for their business with every Facebook status update and tweet. You don’t do a high volume of transactions yet, but people who buy from you tend to be repeat customers. Your selection is really small and the prices are a little high, but in your mind, people are getting something special.

Now, picture this: you’re now another site owner with thousands of products. You don’t actually make them, but instead, you’re a drop shipper. Those product descriptions telling people about your products? They came from the manufacturer. It would have taken too long to write something unique. And the story behind your brand? Well, you’re not quite sure how it all started, but one day, you decided to open an online store and it’s been a wild ride ever since. You don’t really do Facebook or Twitter – you’re not really sure what the point is. But you’re big and affordable and you sell a lot of products to a lot of people.

Now tell me: which site would you rather do business with?

Getting Into Business

I’ve seen people getting into online retailing for all of the wrong reasons. There’s a sad number of people who believe that once you put up a site, people will come. This isn’t the .com of dreams. It’s a real business. It has a storefront. It has a brand. It requires work. But most importantly, it requires marketing to make things happen.

BOTH the coconut carver and the drop shipper are examples of the collateral damage the Panda update caused. Business owners (yes, people like you) who had websites of all different shapes, sizes, and types were affected. Just check out the Google Forums and you’ll see everyone from large , ecommerce furniture stores to small, holistic medicine information sites were affected. Some of the reasons why were discussed in my last post (thin content, duplicate content, spammy SEO tactics, etc.) but I think it’s more important to take a look at what the sites were doing before Panda. Did they have a marketing strategy? Were they putting too much stock in SEO?  Were they even trying to market at all?

Varying Your Marketing

Now with the two site scenarios we described above, we saw one that had a lot of products and one that had a great story behind it. The cool thing about marketing is that BOTH sites can end up being successful if the right approach is taken. It would take some time and strategy, but it’s doable. Now, with Panda, we saw sites taken down some notches. Some only got knocked down a few results. Others got buried. As for who is surviving, only time will tell, but I tend to think that sites with varied marketing approaches are holding on a bit stronger.

SEO is a huge part of getting found online and I can bet that most ecommerce store owners put at least some thought into what they should be doing for SEO. But I don’t think it’s wise for a site to put all of its marketing weight behind one tactic, especially if it’s an established business. If you were a brick and mortar store, would you throw all of your advertising budget into just doing print ads? Marketing has to be varied and targeted. You just have to see what works and where you’re getting a return on investment. SEO can be tough in that aspect. Tactics like PPC have a much better chance of getting the attention of a customer who is further along in the buying cycle. SEO may attract the larger numbers, but there are some less qualified visitors coming in too. Not to mention, calculating ROI on SEO can be a bit of a challenge.

But what if a store owner only has a limited budget? What if it’s not economically viable to invest in multiple tactics? Some businesses may only be able to start out with focusing on one tactic. I guess in this case, I would say that if you absolutely must do only one thing, make sure it’s the right thing and then be disciplined enough to use some of those early profits to diversify marketing as soon as you can so that you’re not relying on one tactic forever. Knowing the right thing is the tough part, but I think if a business understands its audience well, finding that right tactic might be easier than one thinks.

It’s About Paying Attention and Being Flexible

My two cents? If you’re an ecommerce store owner that was affected by Panda, I think it’s time for you to examine your overall marketing strategy. Where could you be spending smarter? What areas have been neglected? Where do you need boosts? The most successful businesses are mindful of the needs of their audience and the health of their marketing efforts. Using that knowledge, successful businesses are flexible in mindset so that they are more nimble and responsive to changes than any other competitor. Ultimately, it’s not just being flexible that counts; it’s what you do with that mindset.

Panda is a wake up call to businesses that have dabbled in marketing but have never fully committed. It’s a reminder that you have to be focused, organized, and willing to put in the effort to be different.  It’s also a sign that it takes more than a storefront to do business online. You need:

  • Content that engages and offers value.
  • A trustworthy brand.
  • A presence in the search engines as well as social media.
  • Varied marketing efforts.
  • Flexibility.

I put flexibility as the last point because it’s the one that I’d like people to walk away from this article with. Being flexible makes your business sustainable. Whether you sell furniture or carve coconuts, you need to be flexible to the changes in the business environment. Maybe change will come in the form of an algorithm update. Maybe it will come from a shift in public perception. Maybe it shows up as a law. There’s one thing for certain: change will come and you have to be ready for it.

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Making Friends - Marketing Cartoon
Image by HubSpot via Flickr

A couple of months ago, I had the pleasure of reconnecting with an old classmate from LLHS. Andy, who is currently living and working in Asia, is living the dream. He’s traveling and doing what he loves – and to me, that’s pretty darn awesome.

He and I chatted about what we were up to and though we never talked much in high school, we had the chance to connect over the idea of connecting. More specifically, social media.

This brings me to my point: connections.

No matter what you decide to do in life, you have to keep in mind your network. The people you connect with can be responsible for you losing or finding a job, getting an interview, or even finding your life’s true passion.

I call myself a communicator, but when it really comes down to it, I’m a connector. I like meeting new people and expanding my network. I connect people I know with others who may provide them with some help or advice. I connect people to information they may find valuable. I share my connections.

It’s not easy.

Keeping up one’s network takes a ton of time and effort and while some consider it to be worthless to try to keep up, I beg to differ. I say “Happy Birthday” to people on Facebook. I reply to emails. I send a random “How are you?” every once in awhile to some friends. I’m not perfect about it, but I do make an effort, and believe me. It can be a huge challenge.

Challenge yourself to connect with your network for 10 minutes today. Email some old friends. Facebook someone to catch up. Meet someone new on Twitter. Write a recommendation for someone on LinkedIn. Really take the time to contribute to your network and keep it up. Just ten minutes every day can make a huge difference.

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Privacy and Reputation: We’ll Have to Wait and See

Recently, a professor of mine posed a few questions to his students regarding an article published in The New York Times Magazine section, entitled, The Web Means the End of Forgetting. One of those questions was:

How big a problem do you see this issue (online reputation and privacy) becoming?

As discussed in the article, there are a variety of paths which this issue could take.

Firstly, there’s the notion that we, as a society, will become more forgiving.

To illustrate this argument, I’ll use a stereotype.

(DISCLAIMER ***Please note that this is clearly an illustration of stereotype and not necessarily the way that I view the situation, nor the way others view the situation. It’s probably a really crappy illustration of a stereotype to boot. ***)

During the 1960s/70s/80s, one could make the argument that experimentation with drugs was pretty common. Everyone was doing it and the drug of choice changed with the decade. During those times, people reacted both positively and negatively to drug use and sometimes crafted a person’s reputation around it. “Don’t hang out with him – he does drugs.” “She’s always high, so she can’t be trusted to do this.” etc. Yet, when put in professional situations decades later, those same people who may have smoked pot in the sixties, are given quite a bit of understanding. “Oh yeah, it’s okay. Everyone smoked pot in the sixties. No big deal.” I think the key idea here is with time, comes understanding and that understanding is usually centered around forgiving others for the mistakes made in youth or in a turbulent time. It begs to ask the question: what will future generations think about our drunken Facebook pictures 20 years from now? Was the time just different? Did these people learn and grow? Will we be accepted for our youthful mistakes because, let’s face it, everyone does it? Will things change when we suddenly aren’t that much younger than our bosses?

The simple truth, in my mind, is that people make mistakes and should be given the opportunity to explain themselves before judgment is passed. If the person learned from the experience and regrets an unfavorable action, or can explain the circumstances around an unfavorable action, then that’s one thing. Not regretting a poor decision and continuing to make bad decisions is another.

On the other hand, there’s the notion that we won’t be more forgiving and we may actually further scrutinize each other based upon our digital trails. In this scenario, I see our society as being less forgiving and more apt to jump to conclusions. We’ll probably be a lot less human. The whole “zero tolerance” approach to our digital records seems unfair and I think after enough people come forward, it could be determined that some level of understanding has to be expressed in the making of certain decisions. Plus, I think it will raise questions about the importance of free speech in the online sphere.

Although, a “zero tolerance” atmosphere could cultivate a culture of more professional behavior and more thought before action on the internet. Moreover, the internet may become a safer place if we develop a sense of vulnerability regarding our online reputations. Maybe we’ll think twice before posting something and maybe we’ll take more care to ensure that our personal information isn’t out in the open for everyone to see. Maybe we’ll reduce our rates of identity theft. There’s a lot of maybes surrounding this sort of future.

Will it hurt the ability of people and companies to communicate on the web as we do today?

In terms of communication, I think it all depends on which future becomes a reality.

If we’re more forgiving, employee relations can improve greatly and you may find a greater percentage of people who feel loyal, trusting, and more satisfied in their careers or in their relationships with certain employers. On the flip side, one could argue that a certain level of professionalism in staff would be lowered and that companies would be serving those who don’t think before they act. Not to mention, some people could feel resentment for people getting “a free pass” in certain social or professional situations which they themselves deem to be embarrassing, disturbing, or immoral.

On the other hand, if the future is filled with more scrutiny, I think there will be a culture of resentment surrounding the workforce, employers, and business as a whole. People will feel like Big Brother is always watching and may feel less inclined to express themselves, which could stifle creativity and the sharing of new ideas. Plus, people could feel less loyal and trusting of their employers and could, potentially, be inclined to perform behaviors which could compromise the integrity of the company but not necessarily the reputations of its employees. However, there is the argument too that this future culture of mindfulness could breed a more professional workforce with improved critical thinking skills and a tendency to think before taking action.

I think no matter what way you look at it, the future has both positives and negatives in store.

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How Do You Define Community?

I put the task of defining “community” out there in two of my communities. I asked my Facebook friends and Twitter followers to provide their takes. Here are some of their responses:
@Mike_McGinley: “A group of people or animals having a common likeness or sharing an interest that links them together. It doesn’t need to do with location.”

@p7sky: “People with a common interest; transcends geog, ace, rage, etc.

@MFHS1: “community = shared interest or purpose. A common goal or mindset. A community is a powerful thing to be a part of. :)”

@laurengcarey: “Engagement with others through tolerance, reciprocity, and trust.

Dan Miller (creator of Porch Castle): “Let’s break it down. Comm – Communication… people, talking, sharing and exchanging ideas and philosophies. Unity – Together, a whole, a cohesive unit. Community – People communicating together, sharing ideas and living with each other.”

How do you define community?

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Being On, Feeling Comfortable, and Passing Judgment

Recently, a professor of mine posed a few questions to his students regarding an article published in The New York Times Magazine section, entitled, The Web Means the End of Forgetting. In the article, the author raises questions and discusses several arguments surrounding online privacy and how our digital reputations can come back to haunt us. Also within the piece, he examines different reputation management strategies, ranging from legal assistance to online services.

In the next few posts, I’m going to share some of my response concerning this article, as well as my answers to my professor’s questions.

Being On When You’re Online

I think it’s important for people, especially in my generation, to recognize the fact that they are always “on” in the online sphere.

When we’re online, we have a tendency to be braver and a more “expressive”. We share more freely. We express ourselves more vividly through words, images, video, and other media. We get emotional. We connect with others over a variety of issues and voice our opinions. We get more vocal about discontent. We build cultures around certain brands, emotions, ideas, or people. All of these things are directly connected to our human nature to be expressive. The web provides a sort of insulator which makes us feel more secure in our expression. We don’t have to deal with looking someone in the eye if they criticize a blog post or a photo. We don’t have to hear the pain in the voice of someone who has just been flamed in a forum. There’s little emotional connection between what we say and who we’re saying it to in the online sphere.

However, it’s a double edged sword. Words still hurt, bad reviews still cause a loss in business, and photos can still cost you a career. There’s no escaping the fact that our reputations are much more valuable now than they were in previous generations. Word of mouth was hard to prove. Seeing something in writing or in a photo is a lot more concrete and a lot more potentially damaging.

Feeling Comfortable

I feel that my generation has a developing sense that what we put out there online can come back to bite us, yet, we’re still young and we still make mistakes. We will still write horrible things on Facebook. We’ll still laugh at Texts From Last Night and share unflattering photos of ourselves. We’ll Tweet things in sarcasm when really we mean something else. The problem with the internet is that there’s little context and that most things are taken at face value. My generation is having a hard time transitioning with that idea because we’ve been told, both in and out of the classroom, to look at context. Though I will say, it’s not exactly without our natures to examine context. We like jumping to conclusions and passing judgment. It puts us in control. It makes us feel powerful in a way. It also feels a lot more comfortable. Once again, these conclusions are usually based on something that isn’t easy to convey in the online sphere – emotion.

Passing Judgment

We get emotional when we see something disturbing and we pass judgment. We see a photo of a drunk girl and think that she’s irresponsible. We see a text from someone with profanity and we think that person is violent. We read a blog post with grammatical errors or a misspelling and we think the writer is less intelligent and credible. It’s within our nature to pass judgment without considering context, simply because we want to feel in control of our opinions and feelings and its comfortable to be able to put things into certain moral and society categories. Human beings like to categorize. Think about it. We’ve always tried to explain things, whether it’s through science or religion or morality or creativity or otherwise.  We like when the world around us makes sense.

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Another busy week, but exciting!

Last week, I spent most of my time (other than working) developing copy for a summer camp at my university, which looks to be a great experience when it launches in 2011.

Then, it was on to finalizing plans for PR Boot Camp at Marywood, which proved to be stressful but fun. The event was held yesterday and we had a pretty good turn out. Minor fires were put out, good times were had, and I think that the event was a success.Thank you to all who presented and planned and put up with my insanity. We couldn’t have made this event possible without you!

That brings us to today…and this week…and the next few weeks before graduation.

Today, I feel like I’ve been struck by a truck. I’m exhausted from all of the event planning and writing and crisis management that occurred over the past five days. I feel like a need a vacation, but working from home and resting will have to do. Oh yes, and a big “thank you!” goes to Tylenol for making this morning possible :-)

But now onto what I really wanted to write about. I also had  a post I wrote featured on Brazen Careerist, which was exciting but a bit stressful at the same time. This is the first time I’ve ever been republished somewhere that big and it felt good to see all of the feedback, especially since it was a post that I never thought would get attention. Granted, not everyone agreed with me, but that’s to be expected :) Though I have to say that I found it interesting that some of those who commented did not appear to gain context around the issue. Many commented on the post on face value. Few asked questions and tried to gain more insight. Based on my GA data, not many came to look at my blog and get a feel for who I was or my writing style.

This world of new media always keeps me thinking, and that’s something I value greatly. Here I was, writing a rant on my blog because I felt frustrated that day, and *BAM* soon it ends up on a Gen Y career site. I couldn’t believe it. I was shocked. Was this the way that social media really behaved? Are posts that are passionate and raw and emotional more likely to be shared than those which are just useful and informative? Does an emotional post gain more feedback? Do people really think that I’m not happy or that I’m a pessimist or that I’m just some angry college student with too much debt and too big of an opinion?

The experience as a whole has left me with a lot of questions, which I’m thankful for. Constantly questioning what is and what could be is what makes life – and starting your career at this time in your life – so exciting. Sure, the readers who saw my featured post got a rant/reassurance that age does not equal experience, but on my end, I got something great. I got feedback. The post I wrote started a discussion on a topic that many people have considered but haven’t had the chance to comment on yet in an environment that cultivates conversation. I was given a lesson in being humble and the fact that you’re always on and everything you post, even rants, are subject to sharing. I got a lesson in being social. Thank you.

Now a question: do you judge someone by one blog post or one tweet or one Facebook status update? Why or why not?

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